Our Services

WHAT WE DO

We help find the intersection between people-value and business-value.

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SERVICES

ECOSYSTEM
DESIGN

Create human-centered experiences that deliver end-to-end value to customer, employee, and business.

DIGITAL EXPERIENCE STRATEGY

Insure that digital properties are useful, usable, and engaging.

TRAINING & COACHING

Enhance capabilities and transform culture through education and coaching.

Image by Luke Chesser

Ecosystem Design

Human experiences exist within an ecosystem. Whether that be your customer, your workforce, a middle-man distributor, or all of the above, understanding the full context of experience is essential to build a healthy thriving business ecosystem.

Approaches

Service Design

Design Thinking

Customer Experience Strategy

Capability Mapping

Ethnography

Design Sprints

Digital Experience Strategy

Virtually every service experience we encounter includes one or more digital touchpoint. It is as essential to bring home a stellar product as it is to identify the right problems to solve. As we like to say, find the right problem, drive the right change.

Approaches

Design research

User modeling

Digital experience mapping

Rapid prototyping

Ideation sessions

UX reviews

Training & Coaching

Transferring skills and knowledge is a core tenet of Shift's approach to consulting. Teaching Human-Centered Design tools and methods builds the business competency for success. We'll define success for you, and with you, but it's also essential to teach people to fish.

Approaches

Design Thinking training

Digital UX skills training

Human-Centered Strategy Training

Innovation training

Leadership training

Executive coaching

Human-Centered Business Strategy

Highly successful businesses acknowledge entrenched biases and embrace outside-in thinking. Shift provides outside guidance to help businesses identify, prioritize, and frame the right opportunities to address -- driving profitability and growth through a human-centered lens.

Approaches

Opportunity framing

Customer insights

Friction / Journey mapping

Strategy alignment

Business model design

Innovation strategy

Sprint with us

Not sure where to start? Short on time or budget? Try a Design Sprint! Our Design Sprints are fast-paced and time-boxed 1-2 week co-creation immersions that yield incredible results. 

DESIGN SPRINTS

Define a Strategy

Is your strategy getting stale in a competitive marketplace?

Solve a Problem

Do you have a problem that's holding your business back?

Align Priorities

Are your beholden to pet projects and ever changing priorities?

Innovate Offerings

Do you playing a never ending game of follow-the-leader?