Jake Truemper and Keith Pelkey, founders of Shift, recently spoke at the STLX meetup on the value and practice of Customer Journey Mapping. This half presentation, half workshop session offers a glimpse into how the Shift team maps customer journeys, and best practices for getting the most out of your journey maps.
"There is no one-size-fits-all when it comes to storytelling. It’s important to recognize that this is a creative process. There are no templates or tools that can automate creativity."
Interested in learning more? Reach out to Shift to schedule a conversation, we’re always happy to chat.