Altitude thinking: how your frame of reference can impact your chance of success.
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Strategy Role of Experience Managers (Part 2)
Strategy Role of Experience Managers (Part 1)
Ripe for Disruption: Investment Services
Shift’s Opportunity Framework : Insight
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Guide to Customer Journey Mapping | Presentation Slide Deck
How Our Underdog Team Won $100,000 at GlobalHack VI
Shift’s HCD Framework : Opportunity
Shift’s Human-Centered Framework : Overview
How Competitive is Your Organization’s Customer Experience Strategy?
Differentiating Your Customer Experience Strategy
An Introduction to Shift: Shifting Mindsets & Momentum